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|Business Services Manager, Employee Experience|
Location: Atlanta, GA
Employment Type: Full Time
Date Posted: 05/04/2021
Expire Date: 05/14/2021
Job Categories: Administrative and Support Services, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Human Resources, Information Technology, Installation, Maintenance, and Repair, Restaurant and Food Service, Executive Management, Research & Development
Business Services Manager, Employee Experience|
Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support. In this role, you would supervise the business services team’s administrative, process improvement and financial functions working alongside a team of Hosts who serve as cultural ambassadors, community advocates and service leaders in the workplace.
The administrative and support team you would manage are responsible for providing services for our technology client at their site in the new Atlantic Yards development in Atlanta.
Provides supervision of delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Conference & Meeting Room Management, Meeting & Event Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Mail Services, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding.
Acts as liaison with business leaders, department managers and other internal and external clients to forecast workload demand and project deliverables.
Manages, plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the support team members to ensure effective delivery of services. Works with business leaders to resolve conflicting priorities.
Maximizes team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative and support processes. Communicates with stakeholders to ensure processes are responsive to evolving business needs.
Manages the department/business unit record keeping system ensuring department/business unit files are maintained in accordance with company policies and procedures; reviews requests for information and determines the appropriateness of release.
Arranges for or may assist in providing administrative support for file and record maintenance, answering and directing calls, scheduling and preparing for client meetings and travel coordination.
Performs other duties as assigned.
Bachelor's degree and prior supervisory experience preferred.