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|Customer Experience Specialist|
Location: Dallas, TX
Employment Type: Full Time
Date Posted: 02/24/2021
Expire Date: 05/14/2021
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Executive Management, Quality Control, Research & Development
Customer Experience Specialist|
The primary duty is the performance of office or non-manual work directly related to the general business operations of Homecare Homebase customers. Customer Experience Specialist is responsible for handling software support calls initiated by customers. Specialists are trained in specific areas of the application and should become product experts in that area. Must possess the ability to communicate effectively both orally and written correspondence. They will be responsible for follow up communication with customers to request additional information or clarify information provided. The specialists should be detail oriented and able to manage multiple projects simultaneously. Responsible for independent research and testing of application to resolve customer concerns. Point person for all direct questions coming from the Customer Experience Representatives.
Essential Duties and Responsibilities:
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.