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Featured Employers
Platform Management Transformation Lead / Technology Operations
Company: Wells Fargo
Location: New York, US
Employment Type: Full Time
Date Posted: 04/09/2021
Expire Date: 05/09/2021
Job Categories: Information Technology
Job Description
Platform Management Transformation Lead / Technology Operations
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

Enterprise Functions Technology
The Enterprise Functions Technology Team provides technology to the Enterprise-wide lines of businesses, functions and leaders. Business alignment includes Enterprise Risk, Enterprise Finance, Enterprise Data Management and Insights, Human Resources, Stakeholder Relations, Marketing, Audit and Legal.

With many of the functions and teams newly consolidated Enterprise organizations, business and technology transformations are a key focus. EFT’s role is to partner with the business, acting as one team to deliver simple, safe and sound, innovative and integrated products and services. EFT platforms and services are foundational to Wells Fargo and required to run the company and to satisfy our customer and employee needs. We must deliver every day with high availability, speed to market, strong risk management, security, agility and with financial transparency.

The Position
EFT Platform Management is responsible for the EFT Production environment, responsible for ensuring all solutions deployed are supportable, secure and provide an excellence experience for our internal and external customers. EFT Platform Management is undergoing a significant transformation over the next five years to reduce operational risk, improve the customers experience and introduce efficiencies through automation and innovative solutions.

This role will be accountable/responsible for managing the following key deliverables across the EFT portfolio of 500+ applications, delivered by the EFT Platform Management leadership team:-

Monitoring: Enhanced monitoring with tooling such as Splunk, ITRS, and AppDynamics
Site Reliability Engineering: Introduce Site Reliability Engineering capabilities across the Application Developer community
Automation: Drive aggressive automation opportunities to introduce efficiencies and eliminate manual effort
Reporting: Self-service reporting capabilities, with the right level of actionable detail

In this position, the successful candidate will be expected to:

Document and track to completion all transformation deliverables
Collaborate with team members to remove blockers
Provide consultation on direction
Present to senior leadership on progress
Qualifications & Requirements
Required Qualifications
7+ years of experience in business systems analysis or design as demonstrated through work, military, or education
3+ years of relationship management experience with business and technology partners


Desired Qualifications
Deep knowledge and understanding of operation work flows/processes
Deep knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
4+ years of operations environment experience
4+ years of project management experience
A BS/BA degree or higher
Excellent verbal, written, and interpersonal communication skills
Engagement management experience
Ability to effectively partner and influence at the executive level
Contact Information
Company Description:
At Wells Fargo, we're strong for our customers and communities. Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo¡¦s vision is to satisfy our customers¡¦ financial needs and help them succeed financially. Founded in 1852, and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial financial services through more than 8,400 locations, 13,000 ATMs, online (wellsfargo.com), and mobile banking and has offices in 42 countries and territories to support customers who conduct business in the global economy. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. News, insights, and perspectives from Wells Fargo are available at Wells Fargo Stories.
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