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Technical Support Application Scientist
Company: Molecular Devices
Location: San Jose, CA
Employment Type: Full Time
Date Posted: 09/12/2022
Expire Date: 10/12/2022
Job Categories: Advertising/Marketing/Public Relations, Biotechnology and Pharmaceutical, Computers, Software, Customer Service and Call Center, Engineering, Information Technology, Internet/E-Commerce, Manufacturing and Production, Sales, Science, Quality Control, Research & Development, Web Technology
Job Description
Technical Support Application Scientist

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments.

Were a dynamic, female-led life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, youll grow your career with best-in-class teams in a culture of collaboration engagement, diversity, and inclusion.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Description

Molecular Devices seeks a qualified candidate with significant Life Sciences instrumentation, software, and applications experience to join the North America Scientific Technical Support team. The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, as well as cell-based applications. The candidate must be a quick learner and exhibit a passion for customer support on the array of industry leading Molecular Devices microplate readers.

The role is responsible for daily interactions with our external and internal customers, primarily by phone, e-mail, WebEx and Web chat. The job duties will involve updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken. The expectation is that the Technical Support Application Scientist is fully integrated into a dynamic environment supporting existing and newly released products, working with a cross-functional team including Product Support Engineers, Field Applications Scientists, Sales Representatives, Marketing, Product Development, and Operations.

Key responsibilities:

  • Provide daily scientific, technical, and applications support on an array of Molecular Devices microplate readers

  • Participate in trainings on both new and existing supported products

  • Perform technical problem solving on hardware, software, and cell-based assays, working with available company resources and escalating issues as needed

  • Communicate with our customers using phone, email, WebEx and Web chat

  • Update and maintain the Customer Relationship Management (CRM) database (SalesForce/ServiceMax) with relevant case information

  • Create and maintain Knowledge Base articles and Technical Notes

  • Perform revenue generating activities including sales lead generation

  • Participate in continuous improvement activities using Danaher Business System tools

  • Work with cross-functional teams to ensure supportability of new product releases


  • MS/Ph.D in Biochemistry, Cell Biology, Molecular Biology, Bioengineering or related field with 4+ years of laboratory experience

  • Thorough knowledge of cell-based assay techniques

  • Experience in analyzing complex data, troubleshooting hardware and software issues and be an independent problem solver

  • Excellent verbal and written communication skills

  • Track record for delivering results and takes ownership of actions

  • Embraces challenge with a passion for continuous improvement

  • Proficient at promoting products and services

  • Customer Service oriented, with a high sense of urgency

Preferred Qualifications:

  • Customer support and/or teaching experience are a plus

  • Familiarity with modern methods of drug discovery, computer networking, and lab automation is a plus

  • Hands-on experience with Molecular Devices SpectraMax microplate readers (e.g. M Series, i3x, and iDx), associated reagents, and SoftMax Pro data acquisition and analysis software is highly desirable

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

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Company Name: Molecular Devices
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Website: https://jobs.danaher.com/global/en/...
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