At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Senior Manager to join the Fraud & Claims Management department.

In this role, you will:

• Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
• Engage and influence stakeholders or business leaders associated with fraud and claims activity
• Identify and recommend opportunities for improving the process of fraud and claims activity across the company
• Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
• Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
• Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
• Interact directly with cross channel business leaders
• Manage allocation of people and financial resources for Frauds and Claims Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US:

• 6+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experience

Desired Qualifications:

• Demonstrated management experience supporting large complex organization(s)
• Detection Operations experience preferred
• Knowledge and understanding of fraud risk and mitigation, strategies to reduce or mitigate loss and fraud exposure
• Knowledge of Detection Operations resulting from checks, ACH, and eProducts

Management Experience

• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

• Experience maintaining employee performance improvement using constructive coaching
• Experience handling complex employee relations issues consistent with company protocol
• Demonstrated ability to lead teams with a high level of team member engagement
• Strong conflict resolution skills
• Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency
• Ability to interact with integrity and a high level of professionalism with all levels of employees and management
• Experience leading a fast paced, demanding, and deadline driven operational environment

Customer Focus

• Ability to build an external customer / internal client driven environment
• Ability to successfully handle customer escalations
• Solid understanding of a broad cross-section of products and services to consumers and business in order to drive customer centric approach

Business and Risk Management Experience

• Experience creating and executing competitive and innovative operational business strategies, processes, and policies, along with the proven ability to drive execution/translate strategies into specific goals, tactics, action plans, and deliverables

Job Expectations

• Ability to work nights, weekends, and/or holidays as needed or scheduled