At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.   

About this role:

Wells Fargo is seeking a Business Support Consultant of Consumer and Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics

• Determine areas of strength or Business Execution opportunity within defined scope of work

• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations

• Utilize independent judgment to guide moderate risk deliverables

• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business

• Collaborate and consult with leaders and executive management

• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications, US:

• 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated knowledge across the enterprise risk management framework, including but not limited to: risk identification, risk appetite and strategy, risk-related decisions, risk assessments, processes and controls, risk analytics and governance

• Experience with risk and controls, audit and testing, or business process management

• Strong technical knowledge of risk management frameworks and principles, internal control design objectives, and audit/testing/quality assurance methodologies

• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls

• Experience analyzing business and/or system changes to determine impact, and identify and assess operational risk issues

• Proven ability to develop pertinent reporting and analytics to help in understanding and aid in the development of solutions for complex risk and control issues

• Ability to identify root cause of identified issues and evaluate potential mitigation plans

• Ability to identify, implement and maintain testing automation opportunities