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Reporting Analyst, Revenue Cycle *Telecommute*
Company: Providence
Location: Vancouver, WA
Employment Type: Full Time
Date Posted: 07/28/2022
Expire Date: 10/22/2022
Job Categories: Administrative and Support Services, Social Services, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Military, Broadcasting/Communications, Quality Control, Research & Development, Medical, Web Technology, Energy / Utilities
Job Description
Reporting Analyst, Revenue Cycle *Telecommute*


Providence is calling a Reporting Analyst, Revenue Cycle to join our team to work remotely from any of the following footprint states: AK, CA, MT, OR, TX and/or WA.

The Reporting Analyst provides core business intelligence that enables PH&S Revenue Cycle to improve performance, reduce client costs and increase the effectiveness of revenue collections.

This includes:

  • Analyze and report on service delivery, performance metrics and accounts receivables to help ensure PH&S Revenue Cycle meets or exceeds its targets.
  • Identify and escalate major business risks by establishing "early warning" processes and proactively work with management to identify root causes of problems.
  • Creates and maintains standard reporting packages that are distributed throughout the Revenue Cycle organization
  • Forecast bad debt and charity to proactively notify hospital and revenue cycle leadership of significant trends.
  • Develop communications materials, including PowerPoint presentations, to report out on key metrics and processes
  • Present metrics, trends, and project updates to leadership at in person and virtual meeting settings
  • Communicate to key stakeholders the self-pay statement cycle and system automations that progress self-pay AR to payment, charity, or bad debt adjustments.
  • Analyze and report on service delivery and performance metrics in a proactive and timely manner, taking initiative to recommend changes for improvement.
  • Analyze and report on accounts receivables including trends, cash results, aging, bad debt, charity, and payment success. Recommend improvements to AR performance through in-depth analysis and use of business acumen.
  • Analyze and report on agent performance metrics, cash collected, payment plans and promises to pay, making suggestions for tactical or operational change to ensure targets are met.
  • Design and prepare scheduled and ad-hoc reports for senior level management to help monitor overall performance, and flag issues on an early warning basis.
  • Work with management in the Center to plan campaign strategies. Provide analysis, production support and evaluation of the effectiveness of campaigns and recommend improvements relating to targets, timing, staffing etc.
  • Identify and provide core business intelligence to management surrounding performance, cost and effectiveness of the Center. This includes review of systems, processes and procedures as needed.
  • Identify and resolve problems associated with the interaction/integration/effect on interfaced systems, including working with management, vendors, banks, government agencies etc. to ensure business continuity and performance.
  • Proactively communicate issues related to downtimes, procedural and application problems.
  • Facilitate resolution of problems that may require multi-disciplinary technical and functional skills.
  • Document all processes and procedures for the Reporting Analyst role so there is a knowledge base available for another analyst to support the primary role as needed.
  • Some responsibility for department workforce reporting.
  • The Reporting Analyst will cross-train on the essential functions of the Workforce Analyst to ensure business needs are met.
  • Identify opportunities for continuous improvement to foster an environment of best practice.
  • Maintain confidentiality of all patient demographic, medical, and financial information. Maintain confidentiality of all Providence Health & Services Revenue Cycle and client information. Ensure proper handling and disposal of confidential documents and adherence to all HIPAA rules and regulations.
  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as Providence Health & Services policies and procedures in all aspects of job performance.

Required qualification for this position includes:

  • Bachelor's Degree (or, equivalent education/experience)
  • 3 years Minimum of three (3) years experience in analytics environment
  • 2 years Experience with accounts receivables analysis, trending and reporting
  • 2 years Experience with QA and data integrity testing
  • Knowledge of the following Microsoft Applications: Excel, Word, Outlook, Power Point.
  • Proven strong skills in analysis, research and problem solving.
  • A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment
  • Proven strong attention to detail with a focus on quality
  • Demonstrated excellent verbal, written and interpersonal communication skills with proven ability to negotiate business outcomes
  • A history of proactively identifying and communicating issues that impact on business outcomes
  • Proven ability to work collaboratively in a team environment in a positive and professional manner.

Preferred qualifications for this position includes:

  • 2 years Demonstrated knowledge of relational databases and advanced knowledge of SQL
  • ETL and data ingestion experience a plus
  • Experience building data visualizations using Power BI, Tableau or other data visualization tools
  • Hands on experience with Epic or other healthcare EHR and billing systems a plus

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORCs objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits see our website for details http://www.providenceiscalling.jobs/rewards-benefits

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 104054

Company: Providence Jobs

Job Category: Strategy & Planning

Job Function: Administration

Schedule: Full time

Shift: Variable

Career Track: Business Professional

Department: 4001 SS RC SP FIN ASST ADM

Address: WA Vancouver 315 SE Stonemill Dr

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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