Quick Job Search
Company Name:
Job Type:
Job Seeker Tools
Latest Jobs
Job Seeker Tools
Your Saved Jobs
Build Your Professional Profile
Similar Jobs
Maintenance Technician - Facilities Management, Life Sciences in Redwood City, CA
University of California Los Angeles
Associate or Full Professor - Department of Philosophy in Los Angeles, CA
Mobile Engineer in San Diego, CA
Tetra Tech
Commissioning Authority or Agent - All Levels in Los Angeles, CA
Cloud Migration Lead Director (Remote) in Los Angeles, CA
CNA/Care Partner II - Telemetry in Santa Rosa, CA
Service Technician I in SAN DIEGO, CA
Featured Employers
Manager, Customer Service Sales Administration
Company: SCIEX
Location: Redwood City, CA
Employment Type: Full Time
Date Posted: 09/22/2022
Expire Date: 10/22/2022
Job Categories: Administrative and Support Services, Customer Service and Call Center, Sales, Executive Management, Research & Development
Job Description
Manager, Customer Service Sales Administration

The Manager, Customer Service Sales Administration role is responsible to oversee the Americas customer service and sales administrative support team including concierge level customer service for internal and external customers, driving process and automation continual improvement initiatives, managing front and back office teams to meet and exceed the required levels of service, monitor and track performance analytics, ensure accurate order booking for timely revenue recognition targets.

This role will lead the Sales Administration team responsible to interface between Field Sales, Customers, and cross functional / front line teams to ensure seamless quote sales order booking for capital equipment and consumable products within highly regulated revenue recognition environment, primary responsibilities include:

  • Oversee daily management and development of direct reports, ensuring active development, career, and succession plans are in place.

  • Develop and ensure compliance to Standard Work processes in all department activities including:

    • Ensure day-to-day operation and problem solving of the team meets and exceeds the required level of service, performance, orders, and revenue targets.

    • Order management processes to include communication with Field Sales and the booking of required instrument orders.

    • Driving revenue recognition and manage Instrument acceptance documentation.

    • Execute reports daily/weekly/monthly, KPIs, and T&M service requests

    • Primary escalation for customer / field Sales requests.

    • Provide administrative support for Senior Director Customer Service.

  • Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.

  • Representation of the department when responding to other peer managers and company executives.

  • Establish improved system related procedures, standard work, reporting and metrics on teams performance and Objectives.

Education and/or Work Experience Requirements:

  • Bachelors degree in business administration or equivalent experience.

  • Minimum 5-7 years customer service experience with 3 years leadership / management experience preferably in a fast paced, high-volume environment

  • Monitor, track and enforce departmental policies, procedures, and goals.

  • Review reports and take appropriate action.

  • Working to excellent knowledge of customer service, products, corporate policies, and procedures, coupled with ability to identify required improvement to established policies and to communicate implementation procedures to the team and others.

  • Emerging ability to excel in upper-level management environment.

  • Proven experience managing complex tasks including project management.

  • Experience with Oracle 11i ERP and SalesForce.com CRM are a plus.

Additional Requirements:

To complement our team, the successful candidate must be a team player with a best team wins attitude who is energetic, self-motivated, and constructive in his or her approach, flexible and adaptable to work in a complex, cross-functional teams and able to build relationships. To thrive in this role, the successful candidate will need to love coaching others, have excellent people skills while creating a collaborative team environment and ensuring top notch customer service experiences are purposefully driven.

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

Contact Information
Contact Name:
Company Name: SCIEX
Phone Number:
Contact Email:
Website: https://jobs.danaher.com/global/en/...
Company Description:

Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer