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Global Program Director
Company: Thermo Fisher Scientific
Location: Harrisburg, PA
Employment Type: Full Time
Date Posted: 08/12/2022
Expire Date: 10/23/2022
Job Categories: Manufacturing and Production, Quality Control, Research & Development
Job Description
Global Program Director
  • Manages and leads strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
  • Plans, analyzes and assesses client business potential and commercial proposals working in partnership with assigned Global Relationship Directors, and Business and Account executives and development teams, including assisting with the formulation of plans for growth, AOP and strategy of new service lines.
  • Provides senior level consultation and support both within the business and to the client to continually provide service improvements and expand service line offerings.
  • Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the “Voice of the Customer” catalyst in the organization.
  • Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study.
  • Ensures the executive sponsor is informed of all customer relationship issues, needs and developments.
  • Leads client business review process, QBR’s, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.
  • Works with Global Project Leader to define project milestones and deliverables, to monitor and report on critical path.
  • Conducts risk review of project plan and critical path deliverables on a reoccurring basis and establishes shared risk mitigation plans.
  • Manages and facilitates client problem and solution escalation process serving as a liaison with Global Project Leadership to ensure effective solution/resolution.
  • Communicates with clients and other stakeholders to gain support for improvement initiatives and actively solicits suggestions for improvement.
  • Reviews high level client and program budget vs. actual performance and associated actions. May be asked to utilize or develop tools to accomplish this review. Assists in revenue collection where required.
  • Sets priorities, monitors progress towards goals, and tracks key details. Reports progress as required.
  • Applies appropriate rationale and effective communication skills that will be able to influence key decisions and lead constructive debate on challenging topics across multi-site projects / programs.
  • Applies Good Manufacturing Principles in all areas of responsibility.
  • Demonstrates and promotes the company vision.

Minimum Requirements

  • Bachelor's degree required
  • 8 years or more required of related clinical supplies or clinical research experience
Contact Information
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