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INSTRUCTIONAL TECHNOLOGY SPECIALIST (IT)
Company: Arizona State University
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 05/11/2021
Expire Date: 07/11/2021
Job Categories: Information Technology
Job Description
INSTRUCTIONAL TECHNOLOGY SPECIALIST (IT)
Instructional Technology Specialist (IT)
Arizona State University
LX Space Success
67820BR
Campus: Tempe

Job Description
The Instructional Technology Specialist will provide exceptional service and technical support for Learning Experience at the Tempe campus. This involves working closely with faculty and students to ensure that their teaching and learning experience exceeds expectations.

ASU, the largest state university and also recognized as the most innovative university, is committed to maintaining the most dynamic and productive learning experience in all of higher education. The University Technology Office (UTO) is at the forefront of developing IT platforms and tools that add value to the overall ASU experience. UTO offers a fast-paced, energetic, technically rich environment with many greenfield opportunities to contribute toward ASU initiatives. As part of the UTO, the Instructional Technology Specialist (IT) will contribute to the effective deployment and support of tools that enhance ASU’s learning environment.

As with everyone in the UTO family, culture and communications are core responsibilities in this role.

Salary Range
Depends on experience

Close Date
24-May-2021

Essential Duties
• Assisting with desktop, classroom, and computing site operations
• Setting up, installing, and maintaining computer hardware and multimedia equipment
• Maintaining classroom and computing site environments
• Developing and fostering client relationships with faculty to maximize their classroom experience
• Training users on hardware and software tools
• Providing technical assistance for video conferencing
• Performing computer, multimedia controller, hardware, software, and network troubleshooting
• Maintaining records, supplies, and inventory
• Leading, mentoring, training, and evaluating the performance of student employees based on established procedures
• Taking responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in UTO/ASU events and programs.
**Work hours are Monday – Friday, 6:30am – 3:30pm and includes rotating Saturday shifts**

Minimum Qualifications
Associate’s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications
• Experience providing service to a diverse customer base, preferably in an educational setting
• Experience providing advanced technical support, troubleshooting, and training for classroom technologies
• In-depth knowledge of Apple and Windows Operating Systems
• Experience working in a lead position, including management of others
• Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues
• Experience managing cases in reporting systems such as Salesforce and ServiceNow
• Evidence of effective communication skills with both technical and non-technical users
• Experience in modeling empathy, compassion and emotional intelligence
• Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
• Experience in helping to foster a safe psychological space for all teammates where everyone can thrive
• Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment
• Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs

Working Environment
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to and over 100 pounds
• Receive regular review of completed tasks
• Communicate to perform essential duties

Department Statement
The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id# 67820BR or go directly to: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25620&siteid=5494&PageType=JobDetails&jobid=4244416

Contact Information
Company Name: Arizona State University
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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