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Field Service Engineer in Washington, DC
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Field Service Engineer
Company: Thermo Fisher Scientific
Location: Washington, DC
Employment Type: Full Time
Date Posted: 05/21/2021
Expire Date: 08/15/2021
Job Categories: Biotechnology and Pharmaceutical, Computers, Software, Engineering, Healthcare, Practitioner and Technician, Information Technology, Installation, Maintenance, and Repair, Purchasing, Research & Development, Medical, Energy / Utilities
Job Description
Field Service Engineer

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our ​​​Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.​ For more information, please visit www.thermofisher.com.​

Location

The ideal candidate will be located in Ashburn, Virginia, Baltimore, Maryland, or the Washington DC area.

How will you make an impact?

Become part of a Service Organization to execute on a support/service strategy that revolves around providing an exceptional customer experience through technical expertise, teamwork, and meeting all our customer’s needs. This position will focus on the holistic care of instrumentation within the in-vitro diagnostics space aiding in the diagnosis of allergy and autoimmune diseases. The successful candidate will complete service on highly complex and integrated systems within hospitals and commercial reference laboratories.

What will you do?

  • Complete troubleshooting and instrument repairs to meet key KPI metrics
  • Manage territory preventative maintenance schedules and ensure on time completion
  • Perform instrument installation according to documented process and checklists
  • Manage travel, business expenses, and assigned spare parts inventories
  • Ensure complete and compliant documentation of any and all service actions performed on instrumentation or equipment within Service System Software (ServiceMax) according to SOPs
  • Assist fellow Field Service Engineers with more complex service activities
  • Provide coverage assistance in team member’s territories in their absence or when multiple calls/visits are required
  • Provide onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators

How will you get here?

  • Associates Degree with 1-2 years of experience OR 3-4 years equivalent work experience with a high school diploma or equivalent.
  • Work experience in Field Service or a related field is a plus.
  • Must have good communication skills and be able to interface with customers in a positive, patient, and professional manner.
  • Strong competency in electrical/electronics, mechanics, software and chemistry technology.
  • Must be computer literate, an analytical thinker with good engineering aptitude.
  • The ability to work in a fast-paced environment and operate remotely from the main office with minimum supervision.
  • A Bias for Action – takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm.
  • Customer First – build strong relationships, delivering an excellent customer experience, and always keeping the customer our 1st priority.
  • Plans and aligns work to meet commitments aligned with organizational goals.
  • Must be able to lift up to 75 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet
  • Must be able to stand, bend, and/or kneel for up to two hours at a time
  • Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and come in contact with human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.
  • Must possess a valid driver's license with the ability to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
  • Maintain Vendor Credentialing for access to customer location and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
  • Overtimeand last minute schedule changes may occur to ensure timely instrument repair and customer satisfaction
  • Ability to travel up to 85% (overnight), often in less than 1 days’ notice via automobile or airplane.

This position has not been approved for Relocation Assistance.

  • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

*SURGE100

Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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