Company: Thermo Fisher Scientific Location: Washington, DC Employment Type: Full Time Date Posted: 06/11/2021 Expire Date: 08/29/2021 Job Categories:
Biotechnology and Pharmaceutical, Computers, Software, Customer Service and Call Center, Government and Policy, Law Enforcement, and Security, Quality Control, Research & Development, Medical, Writing/Authoring, Energy / Utilities
Business Systems Analyst III
When you are part of the team at Thermo Fisher Scientific, you’ll do important work. You’ll have the opportunity to grow and learn in a culture that empowers your development. We have created an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, productivity, innovation, and growth. We are seeking an energetic, responsible candidate to join our growing organization
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. With revenues of $25 billion and the largest investment in R&D in the industry, we give our 80,000 employees the resources and opportunities to make significant contributions to the world. The customers we serve fall within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies. Our products and services help accelerate the pace of scientific discovery and solve challenges ranging from complex research to routine testing to field applications.
Support the CRM team on projects, change backlog and production support activities
Work with business users and the Applications Team to identify, prioritize and document requirements for CRM technology enhancements and workflow improvements.
Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade to the CRM applications.
Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications.
Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards.
Develop custom CRM reports and dashboards requested by the business application team.
Follow the company's System’s Development Life Cycle (SDLC) practices, methodologies and change control policy in the development and rollout of CRM technologies.
Train business support team users on new CRM applications and changes to system features. Coordinate CRM security rights and user/group roles across all business divisions.
Provide professional system administration support for the CRM applications across all business divisions, including researching and solving application bugs, replicating issues in the test environment, performing hot fixes, and coordinating improvements.
Assist business team with day-to-day issues, problems and questions reported by end users.
Keep up to date on the latest Microsoft Dynamics and related Power Platform technology to provide sustainable solutions
Required knowledge or experience with:
5+ years of experience working with Customer Relationship Management (CRM) systems; prefer Microsoft Dynamics or Salesforce applications
Writing clear technical requirements to be reviewed by business and developer resources
Facilitate CRM specific process discussions
Creatively provide solution to various business scenarios
Fix application issues identified by end users
Customizing CRM application as defined to documented technical specifications
Build and execute test scripts for validation of customizations
MINIMUM Education Requirement: Bachelor’s degree or related technical field experience