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|Sr. Customer Service Representative - Family Medicine|
Company: University of Miami Health System
Location: Miami, FL
Employment Type: Full Time
Date Posted: 10/27/2021
Expire Date: 12/27/2021
Job Categories: Medical
Sr. Customer Service Representative - Family Medicine|
The Department of Family Medicine has an exciting opportunity for a Full-time Sr. Customer Service Representative to work in the UHealth Campus. The Sr. Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems.
CORE JOB FUNCTIONS
Responds to inquiries about tobacco cessation services available through the AHEC Program and Tobacco Free Florida, including times and locations of scheduled AHEC cessation group meetings to ensure timely assistance.
Screens and assesses callers for enrollment in appropriate tobacco cessation services according to established protocols to ensure customer satisfaction.
Obtains and inputs all required information to ensure that clients are appropriately registered and prepared to attend scheduled AHEC tobacco cessation classes.
Makes follow-up calls to clients who are referred for cessation services to complete registration process.
Makes follow-up calls to clients who have participated in cessation classes to assess clients’ satisfaction and ensure that all needs have been met.
Implements changes in programmatic requirements and procedures as directed by the funding agency.
Attends training programs to optimize client communication skills.
Participates in preparing class materials, registrations, and other documentation for community cessation classes.
Acts as a substitute Tobacco Cessation Facilitator and may provide coverage for facilitators in their absence.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
High school diploma or equivalent; Associate's degree preferred
Minimum 2 years of relevant experience
Bilingual in English and Spanish preferred
Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Ability to work evening and weekends as necessary.
Ability to lead, motivate, develop and train others.
Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education, experience and/or certifications may be considered.