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Sr. Help Desk Technician - School of Nursing and Health Studies
Company: University of Miami Health System
Location: Coral Gables, FL
Employment Type: Full Time
Date Posted: 10/27/2021
Expire Date: 12/27/2021
Job Categories: Other
Job Description
Sr. Help Desk Technician - School of Nursing and Health Studies
The School of Nursing and Health Studies has an exciting opportunity for a full-time Sr. Help Desk Technician to work in the Coral Gables Campus.

Assist SONHS students with installation, configuration and testing of laptop hardware and software to meet established standards and guidelines for online exams. Monitors the performance of the school’s network and other computer equipment. Works with closely with University Help Desk and Network staff as appropriate to determine and resolve problems received from clients.

Responsibilities:
Assist SONHS students with installation, configuration and testing of laptop hardware and software to meet established standards and guidelines for online exams.
Assist SONHS faculty/staff/students/guests with troubleshooting desktop/laptop software/hardware, Win7/Win10/Mac OS and connectivity issues.
Work with Dell technical support to resolve technical problems with faculty/staff desktop computing equipment and software.
Works closely with University Help Desk and Network staff as appropriate to determine and resolve problems received from clients.
Maintain computer inventory spreadsheet up to date.
Assist SONHS faculty with uploading software, reference materials, quizzes/exams and troubleshooting other BlackBoard issues.
Maintain calendar of requests for IT assistance with projector set-ups, quizzes & exams.
Assist faculty and students with tech support during quizzes/examinations.
Maintains hardware in computer labs to ensure they’re operational for SONHS students.
Assist students with UPrint issues.
Troubleshooting network printers issues with Canon.
Provide quality customer service to all clients in a timely and professional manner (in person, by telephone by remote desktop or via e-mail).

Requirements:

HS diploma or equivalent and 2 years in-depth experience with desktop software/ hardware troubleshooting in a mixed Win7/Win10/Mac OS operating environment. Ability to troubleshoot software, hardware, connectivity issues and multimedia applications. Excellent customer service, communication, and interpersonal skills are also required.

Must have flexible availability to provide IT coverage in early AM or late evenings, as well as some weekends as needed. Schedule may vary per semester, depending on class/exam schedules.
Contact Information
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